Shipping + Return Policy
All Sales Are Final
We love and care about our Mother Earth. Shipping materials are either repurposed, repurposable, reused, recyclable, or biodegradable, including bubble wrap.
Orders are typically shipped within 2-4 business days. Packages are shipped from within the US.
Worldwide shipping is available. If your country is missing, please email at email@example.com to see if we can ship to your country.
We pack our items with the highest degree of care. As such, we cannot be responsible for items damaged, broken or delayed/lost/stolen due to USPS.
International clients are responsible for any customs and import taxes that may apply. We cannot be responsible for items damaged, broken, or delayed/lost/stolen due to customs.
In the interest of fairness for all parties, all sales are final. We do not accept returns or exchanges for any items. We try our best to accurately display and describe each and every crystal through photos, or video and Live Streaming. Clients understand the items may vary slightly due to the uniqueness of each stone, and differences in screen coloring.
That being said, we want all of our clients to be satisfied and our items appreciated in their new home with you. Please let us know if there is an issue. If we do accept a return, a restocking fee or return shipping fee may apply. Terms will be communicated at that time.
CRYSTAL PURCHASE PROTECTION
Purchase Protection is automatically applied to all purchases, with the ability to forgo the protection at check out. Simply toggle the protection to "Off" to waive.
Our Purchase Protection provides the following protections:
- Lost, stolen, or damaged ITEMS purchased through SageCrystals.com will be replaced if available, while our Live Sale purchases will be offered a refund.
- Shipping charges apply for purchases under $100 before tax, and will not be refunded for the original package.
- Shipping charges will be waived on replacement items only in the case of damage due to our own packing.
- Shipping charges for replacement items that were lost, stolen, or damaged by USPS or Customs negligence will not be covered.
Please contact firstname.lastname@example.org with any additional questions.